Thank you for shopping with GoodHope Mart. Our return policy aims to ensure a smooth and transparent process for our valued customers. If you are not entirely satisfied with your purchase, we're here to help. Please read our return guidelines carefully:

1. Eligibility for Returns

• Items are eligible for return within 7 days of delivery.
• To be eligible for a return, items must be unused, in the original packaging, and with all tags and labels attached.
• Some items, including perishables, personal care products, and customized orders, may not be eligible for return due to health and safety concerns.

2. Return Conditions

• Items must be returned in the same condition as when received. Any product that is damaged, used, or missing original parts (e.g., accessories, user manual) may not qualify for a refund or exchange.
• For any defective, damaged, or incorrect items, please contact us within 48 hours of delivery to arrange for an exchange or refund.

3. Process for Returns

1. Contact Customer Service: Initiate a return by contacting our customer service team via [email/phone/live chat] with your order number, item details, and reason for return.
2. Approval & Instructions: Our team will review your request and provide further instructions for returning the product.
3. Shipping Items: Customers may be responsible for shipping costs for returns unless the item is defective or incorrectly shipped. For ineligible returns, shipping fees are non-refundable.

4. Refunds & Processing Time

• Once we receive your return, it will be inspected and processed within 7 business days.
• Refunds will be issued to your original payment method or as a store credit, as per your preference.
• Refunds for orders paid with Cash on Delivery (COD) will be issued as store credit or bank transfer. We will notify you once the refund has been processed.

5. Exchanges

• If you wish to exchange an item for a different size or color, please indicate this when contacting customer service. Exchanges are subject to stock availability.
• The exchange process may take 5-10 business days, depending on product availability.

6. Exceptions & Exclusions

Certain types of items are exempt from being returned, including:

• Sale items and discounted purchases
• Perishable goods
• Intimate or sanitary goods
• Health and personal care items

7. Contact Information

For any questions about our return policy or to initiate a return, please contact us at:

• Email: info@goodhopemart.com
• Phone: 01711-000000
• Live Chat: Available on our website goodhopemart.com