Welcome to GoodHope Mart! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

1. General Information

• Company Name: GoodHope Mart
• Website: www.goodhopemart.com
• Business Registration: Registered in Bangladesh under the ________.

2. Acceptance of Terms

By using our website and purchasing from us, you accept and agree to these Terms and Conditions. If you do not agree, please do not use our services.

3. Product Information

• We strive to provide accurate product descriptions, images, and prices. However, we do not guarantee that all product descriptions or other content on our site are entirely accurate, complete, or error-free.
• All prices are in Bangladeshi Taka (BDT) and include applicable VAT unless specified otherwise.

4. Order Process

• Order Confirmation: Once an order is placed, you will receive an order confirmation via email or SMS. This email serves as an acknowledgment of receipt of your order.
• Order Acceptance: We reserve the right to accept or reject any order for any reason. In case of rejection, any payments made will be fully refunded.
• Order Cancellation: You may cancel your order within [specify time frame] after placing it. After this period, cancellations may not be possible.

5. Payment Methods

• We accept payments through various methods, including bank transfers, debit/credit cards, and Cash on Delivery (COD).
• COD Limits: COD may not be available for all orders and is subject to a [specify limit, if any].
• Transaction Security: We use secure payment gateways to protect customer information and financial data.

6. Delivery and Shipping

• Delivery Locations: We deliver across Bangladesh. Delivery times and charges may vary based on location.
• Shipping Fees: Shipping fees, if applicable, are displayed at checkout.
• Delivery Times: Orders are generally delivered within [specify the number of days, e.g., 3-5 business days]. However, delivery timelines may vary.
• Missed Deliveries: Customers are responsible for providing accurate delivery information. If a delivery is missed due to incorrect information, additional delivery charges may apply.

7. Return and Refund Policy

• Returns, exchanges, and refunds are governed by our [Return Policy]. Please refer to it for complete details on eligibility and process.
• Refunds, if applicable, will be processed via the original payment method or as store credit. For COD orders, refunds may be issued as a bank transfer or store credit.

8. Use of Website and Intellectual Property

• All content, including text, images, graphics, and logos, on our website is the property of [Your Company Name] and is protected by copyright laws.
• Unauthorized use, reproduction, or distribution of content is prohibited and may lead to legal action.

9. Privacy Policy

Your personal information and data security are of utmost importance to us. Please refer to our [Privacy Policy] to learn about how we collect, use, and protect your data.

10. Customer Responsibilities

• Customers must provide accurate information and ensure that payment and shipping details are complete and correct.
• Any abuse, misuse, or fraudulent activities involving our website or services will result in immediate termination of the account and may lead to legal consequences.

11. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
• While we make every effort to ensure the safe and timely delivery of products, we cannot be held responsible for delays or issues caused by factors outside our control, such as natural disasters or logistic disruptions.

12. Governing Law

These Terms and Conditions are governed by the laws of Bangladesh, and any disputes shall be resolved in accordance with Bangladeshi law.

13. Changes to Terms and Conditions

[Your Company Name] reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: info@goodhopemart.com
• Phone: 01711-000000
• Address: R.K. Mission Road, Motijheel, Dhaka-1203

By using our website and making a purchase, you agree to these Terms and Conditions.